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Charlton House Community Resource Centre: Statement from Bath & North East Somerset Council

Date published: 2022-11-25 | Category: Health and Care, Focusing on prevention

Charlton House Community Resource Centre: Statement from Bath & North East Somerset Council

Bath and North East Somerset Council today apologised for the failings set out in a Care Quality Commission inspection report, which said that the quality of care at its Charlton House Community Resource Centre, which is a nursing home in Keynsham, was inadequate. The inspection was prompted by a number of safeguarding concerns.

Councillor Alison Born, cabinet member for Adult Services and Council House Building, said: “Our purpose is to improve people’s lives which makes reading this report very distressing. No amount of explanation can get away from the fact that we have let people down and I want to apologise to the residents and their families who will find this report very difficult to read.

“I want to reassure residents and their families that an action plan to improve the care provided at Charlton House is in place, which the Care Quality Commission has approved. We took immediate action following the inspection and this will continue. We have written to families and met with them and we will continue to keep everyone updated as we work to make the improvements that are needed.

“We are all aware of the crisis facing the care sector. It is a fact that staffing in adult social care is at breaking-point. However, the safety of our residents has to be our priority and we agree with the CQC that some aspects of the care residents received was unacceptable.”

Following the inspection the council has:

  • Made immediate staffing changes to improve the quality of care provided at Charlton House
  • Supported staff at Charlton House to help them continue to provide care to residents in such challenging circumstances
  • Reported a number of concerns about the actions of agency staff to the relevant regulatory body
  • Closed the home to new admissions and reduced bedspaces so we can focus our staff on delivering the best possible care to permanent residents 
  • Been open about the issues raised in the CQC report and discussed them with residents and their families
  • Agreed an action plan, approved by the CQC

A copy of the CQC report can be found here


Notes to editors

Bath & North East Somerset Council’s Extra Care Housing Services have been rated ‘Good’ by the Care Quality Commission (CQC) 

The services were inspected by the independent regulator in June and received a ‘Good’ rating in all five assessment areas. Services delivered were said to be safe, effective, caring, responsive and well-led.

There are five Extra Care services in B&NES where people are supported to live as independently as possible in their own rented self-contained purpose-built or adapted flat at Avondown House, The Orchard and St John’s Court in Bath, Hawthorn Court in Keynsham and Greenacres Court in Midsomer Norton.  

For more details visit our newsroom   

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