Date published: 2025-12-02 | Category: Focusing on prevention, Preparing for the Future
Bath & North East Somerset Council has acknowledged the findings of a Care Quality Commission (CQC) inspection at its Cleeve Court Community Resource Centre which found the home maintains a positive culture of safety and openness.
An inspectors’ report identified improvements in governance systems and said further work is needed to ensure care plans are consistent and staff have the training and guidance required to deliver safe, high-quality care.
Councillor Alison Born, cabinet member for Adult Services, said: “I want to reassure our residents, families and staff that we are continuing to address the areas that require improvement as identified in the report. We value the positive feedback from residents and their families in the report and will continue to work closely with them and healthcare partners to ensure Cleeve Court provides safe, compassionate, and person-centred care. Our staff work hard and are committed to delivering the best care for our residents.”
Key findings showed infection control and medicine management were effective, and the home environment was well-maintained and systems were in place to manage the environment safely.
People and relatives reported feeling safe and spoke positively about staff care and responsiveness.
The report acknowledged inclusive leaders who demonstrated integrity, openness, and honesty throughout the inspection. It said there was a positive culture where people felt they could speak up and be heard and that diversity was valued.
However, the report found care plans lacked sufficient detail for some clinical tasks, creating potential risks and there were notalways clear responsibilities, roles, or systems of accountability.