Date published: 2026-11-11 | Category: Adult Social Care and Health, Delivering for local residents, Focusing on prevention
Residents in Bath and North East Somerset are receiving good-quality care and person-centred support, a report published today (11 November) the Care Quality Commission (CQC) has declared.
The CQC’s ‘Good’ rating of Bath & North East Somerset Council’s Adult Social Care Services follows an inspection in July 2026 and recognises that the quality of care and support people in B&NES receive has been transformed.
The improved rating comes despite a challenging financial environment and growing demand for increasingly complex care and support.
The council’s previous assessment by the CQC in September 2024 rated the services ‘Requires Improvement’ and led to the council investing £1.179million to improve outcomes for people who draw on care and support.
The report on the ‘Good’ rating highlights how people now get faster access to local support that meets their individual needs, enabling them to maintain their independence, exercise more choice and prevent their care needs from escalating.
People involved in the safeguarding process said they felt safe and empowered, and that their concerns were responded to without delay.
Further highlights include substantial reductions in waiting lists across all service areas and strong partnership working. Through effective commissioning and working alongside voluntary and community organisations, the council ensures that people have access to the right services at the right time.
The council’s Adult Social Care Services include social work, commissioning, occupational therapy, safeguarding and mental health teams.
Councillor Alison Born, Cabinet Member for Adult Social Care said; “At the heart of Adult Social Care are the people who rely on our services, their families and carers. We want people to feel listened to, supported and able to live as independently as possible, so I am pleased that the brilliant work undertaken every day by our Adult Social Care team has been recognised by the CQC.
“The service has undergone significant change over the last two years, and the council was the first in the country to be assessed under a new national framework, so receiving this rating is a huge achievement. Thank you to our staff, carers and partners for their support with the inspection process and for their commitment to making a positive difference to people’s lives every day.”
Adult Social Care services scored ‘Good’ in these key themes:
- Supporting people, including unpaid carers, to lead healthier lives
- Equity in experience and outcomes
- Partnerships and communities
- Safeguarding
- Governance, management and sustainability
- Learning, improvement and innovation
The full report can be viewed on the CQC website.